Privacy Policy

Introduction

Datavine ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We operate in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.

For privacy-related inquiries, please contact us at [email protected] or by mail at 20 Cecil Street, #14-01, PLUS Building, Singapore 049705.

Data We Collect

Personal Information

When you interact with us, we may collect the following types of personal data:

• Contact information including name, email address, phone number, and business address
• Company details such as organisation name, industry sector, and your role within the organisation
• Communication preferences and history of interactions with us
• Project requirements, technical specifications, and business objectives shared during consultations
• Payment information processed through secure third-party payment providers

Technical Data

We automatically collect certain technical information when you visit our website:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referral sources
• Cookie identifiers and similar tracking technologies (see our Cookie Policy for details)
• Session data and user interaction patterns on our website

Legal Basis for Processing

We process your personal data under the following legal bases: consent (when you submit forms or agree to communications), contractual necessity (to fulfill service agreements), legitimate interests (to improve our services and communicate about relevant offerings), and legal compliance (to meet regulatory requirements in Singapore).

How We Use Your Data

We use collected information for the following purposes:

• To provide, deliver, and improve our AI consultancy services and maintain client relationships
• To respond to inquiries, process service requests, and communicate about projects and engagements
• To send relevant information about our services, industry insights, and updates (you may opt out at any time)
• To analyse website usage and improve user experience through analytics tools
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To detect, prevent, and address technical issues or potential security threats

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers

Trusted third-party vendors who assist with website hosting, email communications, payment processing, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

Government authorities or regulatory bodies when required by law, legal process, or to protect our rights, property, and safety or that of others.

Business Transfers

In connection with mergers, acquisitions, or asset sales, your data may be transferred subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls and regular security audits
• Employee training on data protection and confidentiality requirements
• Regular review and updating of security measures to address emerging threats
• Incident response procedures for addressing potential data breaches

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information and communication records are typically retained for 7 years following the last interaction to maintain service history and comply with business record-keeping requirements. Project-related data is retained for the duration of the engagement plus 3 years for reference and continuity purposes. Marketing communications data is retained until you withdraw consent or request deletion. Technical and analytics data is anonymised after 24 months and may be retained indefinitely for statistical purposes.

Your Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

Access and Correction

You may request access to your personal data we hold and ask us to correct any inaccuracies. We will respond to such requests within 30 days.

Withdrawal of Consent

You may withdraw your consent to our processing of your personal data at any time, subject to legal or contractual restrictions. This may affect our ability to provide certain services.

Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain records.

Object to Processing

You may object to our processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact us at [email protected]. We may request verification of your identity before processing your request.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. These include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies for targeted advertising (only with your consent)

For detailed information about our cookie practices and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place through standard contractual clauses or other approved transfer mechanisms to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

Supervisory Authority

If you have concerns about our handling of your personal data that we have not adequately addressed, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC). Contact details and complaint procedures are available at www.pdpc.gov.sg.